AX Performance – Refund, Return & Order Policy

At AX Performance, many of our products are performance-based, built-to-order, or custom-prepared. Please read this policy carefully before placing an order.

1. Order Cancellations

• Orders may be canceled before processing begins with little or no fee.
• Once an order has entered processing, building, testing, programming, or preparation, a restocking fee of 15%–30% will apply.
• The restocking fee depends on:Item type (controller, battery, motor, custom part, etc.)Labor already completedPayment processing feesOperational costs

2. Refunds

• All sales are final unless an item arrives defective or non-functional.
• Refunds, returns, or exchanges are only accepted within 30 days of the delivery date.
• The product must be in its original condition and must have failed upon initial delivery.
• Damage caused after delivery (including crashes, falls, misuse, improper installation, or modifications) is not covered.
• Refunds are issued to the original payment method unless store credit is requested.
• Refunds may take 5–10 business days to appear, depending on your bank or payment provider.
• Shipping charges are non-refundable once an order has shipped.
• Refunds requested due to customer preference, change of mind, or impatience with build or shipping times are subject to a 15%–30% restocking fee.

3. Discounted & Sale Items

• Items purchased on sale, clearance, discounted, or with promotional pricing are final sale.
• If AX Performance approves a return for a discounted item, the customer is responsible for all return shipping costs.
• AX Performance does not provide prepaid return shipping labels for discounted or sale items.

4. Bike Compatibility

Customers are responsible for selecting products that match their bike.

For example:

• Purchasing a Super73 ignition key for a Macfox is considered customer error.
• Products purchased for an incompatible bike are not eligible for a refund or exchange.
• Refunds only apply when the correct product was purchased for the intended supported bike and the product is defective upon arrival.

If you are unsure about compatibility, please contact us before placing your order.

5. Store Credit

Customers may choose store credit instead of a refund.

Store credit:

• Never expires
• Can be used on any AX Performance product
• May allow AX Performance to reduce or waive certain restocking fees at our discretion

Store credit is issued directly to the customer's account or email.

6. Returns

Returns must be approved before any item is sent back.

Returned items must be:

• Unused
• Uninstalled
• In original packaging
• In original condition

Used, installed, damaged, modified, or altered products are not eligible for return.

Unless the return is due to our error or a confirmed warranty issue, the customer is responsible for all return shipping costs.

7. Custom & Built-to-Order Products

The following products are considered custom or labor-intensive:

• Controllers
• Batteries
• Battery bases
• Motors
• Wiring harnesses
• Plug-and-play kits
• Custom electrical components

Once these items have been built, programmed, assembled, tested, or customized, they are not eligible for a full refund.

At AX Performance's discretion, a partial refund or store credit may be offered.

8. Shipping & Delivery

Many AX Performance products require assembly, programming, testing, or quality control before shipment.

Estimated shipping times:

• Most products: 2–7 weeks
• Controllers and custom-built items may require additional time.
• Smaller accessories, such as throttles or lights, often ship sooner.

Lithium batteries are subject to carrier regulations and may experience longer transit times.

Shipping estimates are not guaranteed delivery dates.

AX Performance is not responsible for delays caused by:

• Shipping carriers
• Weather
• Customs
• Holidays
• Supply chain disruptions
• Other events outside our control

9. Refused or Undeliverable Packages

If a package is refused, returned to sender, or undeliverable due to incorrect customer information, the customer is responsible for:

• Original shipping charges
• Return shipping charges
• Any applicable restocking fees

10. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, you must contact AX Performance within 48 hours of delivery.

Please include:

• Your order number
• Photos of the product
• Photos of the packaging
• A description of the issue

Failure to report shipping damage within 48 hours may affect eligibility for replacement or reimbursement.

11. Policy Acceptance

By placing an order with AX Performance, you acknowledge that you have read, understood, and agreed to this Refund, Return & Order Policy.

By completing your purchase, you accept all terms, including cancellation fees, restocking fees, shipping responsibilities, compatibility requirements, return eligibility, and refund limitations.